Terms


Cancellation Policies

Scheduled Flights

Changes and cancellations for our scheduled service can be made at no charge up to 24 hours prior to departure time and must be made by calling KD Air toll free 1-800-665-4244 or local:

Qualicum Beach: 250.752.5884
Port Alberni: 250.724.4495
Gillies Bay: 250.752.5884
Vancouver: 604.688.9957

Tickets are non-refundable and non-transferable for cancellations and changes within the 24 hour period. Customers who do not show up for their flight will forfeit the fare paid. Credits will not be issued on same day cancellations.


Frequent Flyers

For passengers that have purchased a book of Frequent Flyer tickets, changes and cancellations can be made at no charge up to 12 hours prior to departure time and must be made by calling KD Air toll free 1-800-665-4244 or local:

Qualicum Beach: 250.752.5884
Port Alberni: 250.724.4495
Gillies Bay: 250.752.5884
Vancouver: 604.688.9957

Tickets are non-refundable and non-transferable for cancellations and changes within the 12 hour period. Frequent Flyers who do not show up for their flight will forfeit the fare paid.

Domestic Tariff

For a full view of our policies and procedures you can view our Domestic Tariff here